Customer Survey

At Des Moines Water Works, we want to meet or exceed the needs of our customers. If you have questions, comments, or suggestions, please email us at

If you would like to share your recent customer service experiences with a management representative, complete a brief survey below or contact the Director of Customer Service and Marketing.

Periodically, Des Moines Water Works formally surveys its customers to measure satisfaction and perceptions about our service. Called Voice of the Customer, the results of our most recent surveys can be reviewed by clicking the following links:

June 2010 - Des Moines Water Works Voice of the Customer Survey Results
June 2014 - Des Moines Water Works Voice of the Customer Survey Results

Satisfaction Survey
Tell us about your recent experiences with Des Moines Water Works (DMWW).

Scale: 1 = Strongly Disagree to 5 = Strongly Agree.

1.Overall, I had a positive experience with DMWW. 

2.DMWW is highly responsive to my needs. 

3.DMWW’s employees are helpful and cooperative. 

4.DMWW is good at solving my problems. 

Your comments are helpful in providing specifics about what we do well and highlighting areas where we could improve.

Additional Comments

Optional Information


Zip or Postal Code:



 Yes, I would like a supervisor to follow up with me

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