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Customer Survey

At Des Moines Water Works, we want to meet or exceed the needs of our customers. If you have questions, comments, or suggestions, please email us at customerservice@dmww.com.

Periodically, Des Moines Water Works formally surveys its customers to measure satisfaction and perceptions about our service. Des Moines Water Works will conduct a Voice of the Customer (VOC) survey to listen and learn from our customers.

Customers will be randomly selected to participate in the survey by an independent research firm.  The survey project includes small focus groups, phone and email surveys during the months of May, June and July. Results from the survey will provide information to the Board of Water Works Trustees, DMWW management team and the utility’s employees about overall customer satisfaction, community perception, payment and communication preferences, customer education and outreach, and future goals for DMWW.

The Voice of the Customer survey was last completed in 2014. The upcoming survey will help DMWW incorporate several values that were identified during the utility’s year-long strategic planning process, including: Customer Experience, Diversity and Inclusion, One Team and Leadership. 

The results of our most recent surveys can be reviewed by clicking the following links:

June 2010 - Des Moines Water Works Voice of the Customer Survey Results
June 2014 - Des Moines Water Works Voice of the Customer Survey Results

If you would like to share your recent customer service experiences with a management representative, complete a brief survey below or contact the Director of Customer Service and Marketing.
Satisfaction Survey
Tell us about your recent experiences with Des Moines Water Works (DMWW).

Scale: 1 = Strongly Disagree to 5 = Strongly Agree.

1.Overall, I had a positive experience with DMWW. 

2.DMWW is highly responsive to my needs. 

3.DMWW’s employees are helpful and cooperative. 

4.DMWW is good at solving my problems. 


Your comments are helpful in providing specifics about what we do well and highlighting areas where we could improve.

Additional Comments

Optional Information
Name:

Address:

Zip or Postal Code:

Phone:

Email:

 Yes, I would like a supervisor to follow up with me

     
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