Customer Service
Des Moines Water Works takes great pride in being able to offer our customers a high level of customer service. Whenever you have questions regarding your water service, water quality, billing statement, payment options or any other water-related questions, we encourage you to contact us in one of the following ways:
By Phone: (515) 283-8700, 8:00 am-4:30 pm, Monday-Friday
By E-mail: customerservice@dmww.com or use this contact form.
In Person: 2201 George Flagg Parkway, Des Moines. Office hours 8:00 am-4:30 pm, Monday-Friday
Des Moines Water Works provides customer service to a number of communities in central Iowa. You may view information specific to your community by selecting the Rates and Service Areas page
Field Service Hours
Service Area | Hours | After Hour Fee |
---|---|---|
Des Moines, Windsor Heights, Pleasant Hill, Unincorporated Polk County |
Normal field hours |
None (included in the termination fee) |
After hours |
$35 after hours fee | |
Area formerly known as SE Polk Rural Water District, Runnells, Cumming, Alleman |
Normal field hours |
None (included in the termination fee) |
After hours |
$75 after hours fee |
|
All Areas – Other hours | Turn-on will be deferred to the next business day (unless deemed an emergency) | Not applicable |