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DMWW General Office Opening June 29 to Serve Walk-in Customers

Des Moines Water Works (DMWW) is planning for the re-opening of the General Office to serve walk-in customers, beginning Monday, June 29.  In mid-March, DMWW closed the General Office and temporarily suspended service termination for delinquent accounts during the COVID-19 public health emergency.

DMWW has implemented measures to protect employees and customers in order to safely re-open the customer service area, including:

  1. Social Distancing – Customers will be in queue lines spaced 10 feet apart.
  2. Face masks will be required. Free masks will be available.
  3. Hand sanitizer will be available at each walk-up station. Customers are encouraged to use at the beginning and end of their transaction. Plexiglass shields will serve as a barrier at each station.
  4. The customer service area will be cleaned throughout the day.
  5. Employees are required to wear masks and take temperature each day before reporting to work.

Skip the line and conduct most customer service transactions by calling (515) 283-8700 or log-in to your customer account at

The anticipated date of resuming service terminations for non-payment is July 13. It is important for customers to call Des Moines Water Works at (515) 283-8700 if you have a delinquent balance or are struggling to pay your bill.  Customer service representatives can discuss options available, such as short/long-term payment arrangements or connecting you with other resources.  Service could be terminated beginning July 13, unless customers have called to make arrangements with a customer service representative.

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