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DMWW's customer newsletters feature a wealth of information on services and programs provided to our customers. Printed customer newsletters are sent inside your water bill statement every other month. To request a copy of a newsletter or for more information, contact Des Moines Water Works at (515) 283-8700 or the Contact Us form.

If you would like to be notified when updates to this page are made you can sign up for alerts here.
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Document Center

The Document Center provides easy access to public documents. Click on one of the categories below to see related documents or use the search function.

Categories always sorted by seq (sub-categories sorted within each category)
Documents sorted by SEQ in Ascending Order within category

20226 documents

  • November 2022: Survey ranks DMWW Customer Service high
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  • September 2022: Des Moines Water Works Listens to become more Diverse, Equitable and Inclusive Utility
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  • July 2022: DMWW considers new PFAS advisory levels
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  • May 2022: Voice of the Customer Survey starts in May
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  • March 2022: Your Dollars at Work: 2022 rates start April 1
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  • January 2022: Prevent Frozen Pipes
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20216 documents

  • January 2021: FAQs About New DMWW Account Number and Billing/Payment System
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  • March 2021: New Water Rates Begin April 1
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  • May 2021: DMWW Confirms Barley Detectable PFAS in Water
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  • July 2021: Drought, quality affect water supply
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  • September 2021: DMWW launches enhanced website
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  • November 2021: DMWW receives acclaim for energy management
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20206 documents

  • January 2020: Preventing Frozen Pipes
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  • March 2020: Summer Irrigation Schedule
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  • May 2020: Can't Pay? Let's Talk.
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  • July 2020: Safely Reopening Office to Serve Customers
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  • September 2020: Central Iowa Working Together
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  • November 2020: New Billing and Payment System Coming Soon
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20196 documents

  • January 2019: Water Regionalization Update
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  • March 2019: 2019 Capital Improvements
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  • May 2019: Think Downstream
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  • July 2019: Summer Irrigation Odd-Even Watering Schedule
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  • September 2019: A Fire Hydrant's Important Role in the Health and Safety of our Community
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  • November 2019: Celebrating 100 Years and Planning for the Next 100 years
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